THE SILVER LINE HELPLINE

Charity number: 1147330
Charity reporting is up to date (on time)

Charity overview

Activities - how the charity spends its money

The Silver Line is a unique national service that provides three key functions to support older people: 1. a signposting service to link them into the many and varied services that exist around the country; 2. a friendship service to combat loneliness; and 3. a means of empowering those who may be suffering abuse and neglect and, if appropriate, transferring them to specialist services.

Income and expenditure

Data for financial year ending 31 March 2024

Total income: £0
Total expenditure: £0

People

2 Trustee(s)

Employees with total benefits over £60,000

No information available

Fundraising

No information available

Trading

No information available

Trustee payments

No information available

What, who, how, where

What the charity does:
  • General Charitable Purposes
  • The Advancement Of Health Or Saving Of Lives
  • Disability
  • Economic/community Development/employment
  • Other Charitable Purposes
Who the charity helps:
  • Elderly/old People
  • People With Disabilities
How the charity helps:
  • Provides Services
  • Provides Advocacy/advice/information
Where the charity operates:
  • Throughout England And Wales
  • Guernsey
  • Isle Of Man
  • Jersey
  • Northern Ireland
  • Scotland

Governance

Registration history:
  • 18 May 2012: Standard registration
  • 01 October 2018: Funds received from 256640 NEW RENASCENCE
  • 09 May 2019: Funds received from 1000011 COMMUNITY NETWORK
Organisation type:
Charitable company
Other names:
  • THE SILVER LINE (Working name)
Company number:
08000807 Open in new window
Gift aid:
Recognised by HMRC for gift aid
Other regulators:
No information available
Policies:
  • Complaints handling
  • Conflicting interests
  • Investment
  • Paying staff
  • Risk management
  • Safeguarding vulnerable beneficiaries
  • Volunteer management
Land and property:
This charity owns and/or leases land or property

Trustees

Trustees are the people responsible for controlling the work, management and administration of the charity on behalf of its beneficiaries. Generally trustees are treasurer, chair, board member etc. The trustees are responsible for keeping this list up to date and can do this by updating their details as they happen through the online service

2 Trustee(s)

Name Role Date of appointment Other trusteeships Reporting status of other trusteeships
Richard Hawtin Trustee 30 November 2022
None on record
Paul David Charles Farmer Trustee 30 November 2022
None on record

Financial history

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Financial period end date

Income / Expenditure 31/03/2020 31/03/2021 31/03/2022 31/03/2023 31/03/2024
Total gross income £2.37m £2.60m £1.13m £728.66k £0
Total expenditure £2.96m £1.80m £1.24m £1.03m £0
Income from government contracts N/A N/A N/A N/A N/A
Income from government grants N/A N/A N/A N/A N/A
Income - Donations and legacies £2.28m £2.43m £1.12m £728.66k N/A
Income - Other trading activities £108 £0 £0 £0 N/A
Income - Charitable activities £94.02k £139.72k £10.12k £0 N/A
Income - Endowments £0 £0 £0 £0 N/A
Income - Investment £0 £5 £2 £0 N/A
Income - Other £0 £30.67k £0 £0 N/A
Income - Legacies £41.66k £120.06k £126.79k £12.61k N/A
Expenditure - Charitable activities £2.75m £1.79m £1.24m £1.03m N/A
Expenditure - Raising funds £210.92k £1.94k £512 £144 N/A
Expenditure - Governance £107.12k £23.11k £29.93k £20.00k N/A
Expenditure - Grants institution £0 £0 £0 £0 N/A
Expenditure - Investment management £0 £0 £0 £0 N/A
Expenditure - Other £0 £0 £0 £0 N/A

Accounts and annual returns

This table shows the charity's record of submitting annual returns, accounts and trustees' annual report (TAR) for the last five financial periods.
Title Reporting year Date received Received Download
Annual return 31 March 2024 24 January 2025 On Time
Accounts and TAR 31 March 2024 Not Required
Annual return 31 March 2023 19 January 2024 On Time
Accounts and TAR 31 March 2023 19 January 2024 On Time Download Open in new window
Annual return 31 March 2022 27 January 2023 On Time
Accounts and TAR 31 March 2022 27 January 2023 On Time Download Open in new window
Annual return 31 March 2021 31 January 2022 On Time
Accounts and TAR 31 March 2021 31 January 2022 On Time Download Open in new window
Annual return 31 March 2020 28 January 2021 On Time
Accounts and TAR 31 March 2020 28 January 2021 On Time Download Open in new window
Submit annual return Open in new window

Governing document

Details of the type of governing document the charity has and when it was established.
It is not the full text of the charity's governing document.

MEMORANDUM AND ARTICLES INCORPORATED 21 MAR 2012 AS AMENDED BY SPECIAL RESOLUTION(S) DATED 23 OCT 2017 as amended on 10 Oct 2019

Charitable objects

THE CHARITY'S OBJECTS ('OBJECTS') ARE SPECIFICALLY RESTRICTED TO THE FOLLOWING: TO PROMOTE THE PROTECTION OF OLDER PEOPLE AND IN PARTICULAR; (1) TO SET UP AND MAINTAIN TELEPHONE LINES OR OTHER MEANS OF COMMUNICATION OR CORRESPONDENCE TO ASSIST OLDER PEOPLE IN DANGER, SUFFERING ISOLATION, OR BEING ABUSED PHYSICALLY, SEXUALLY, MENTALLY OR FINANCIALLY; (2) TO HELP OLDER PEOPLE WHO ARE IN DANGER OR IN NEED OF FINANCIAL, MEDICAL, PROTECTIVE OR LIKE ASSISTANCE AND TO GIVE SUCH OLDER PEOPLE ADVICE, GUIDANCE AND COMFORT; AND (3) TO BEFRIEND AND SUPPORT ISOLATED OLDER PEOPLE.

Area of benefit

The area the charity can operate in, as set out in its governing document.

THROUGHOUT ENGLAND AND WALES

Contact information

Address:
The Silver Line Helpline
7th Floor
One America Square
17 Crosswall
LONDON
EC3N 2LB
Phone:
020 7224 2020
Email:
info@thesilverline.org.uk
Website:

www.thesilverline.org.uk Open in new window