Citizens Advice Somerset

Charity overview
Activities - how the charity spends its money
Citizens Advice Somerset aims to ensure that everyone has somewhere trusted to turn to for help and advice. Our services empower people and advocate for social change. We enable clients to act early to prevent a problem becoming a long term issue, address those critical issues and crisis that affect their lives and to tackle the underlying causes of inequality, financial distress and injustice
Income and expenditure
Data for financial year ending 31 March 2024
Total income:
£2,375,105
Donations and legacies | £54.25k | |
Charitable activities | £2.26m | |
Other trading activities | £0 | |
Investments | £56.28k | |
Other | £0 |
Total expenditure:
£2,957,613
Raising funds | £0 | |
Charitable activities | £2.96m | |
Other | £0 |
£0 investments gains (losses)
Total income includes £1,223,472 from 33 government grant(s)
Charitable expenditure
Charitable expenditure with investment gains
Charitable expenditure
Some charities generate all, or a substantial part, of their income from investments which may have been donated to the charity as endowment or set aside by the charity from its own resources in the past. Such investments usually take the form of stocks and shares but may include other assets, such as property, that are capable of generating income and/or capital growth.
In managing their spending and investments charities need to strike a balance between the needs of future and current beneficiaries. They also need to take account of spending commitments that may stretch over a number of future years. To do this, charities will normally adopt an investment strategy designed to generate both income and capital growth. To maximise returns trustees may commit to investment strategies for several years.
Investments can experience large swings in value so trustees may, in a particular year, decide to realise and spend part of their charity’s capital or to invest part of its income.
By clicking the investment gains checkbox the charitable spending bar is adjusted to take account of capital growth as well as income. This shows the balance the charity is striking, between spending on current beneficiaries and retaining resources for future beneficiaries.
Raising funds and other expenditure | £0 | |
Charitable expenditure | £2.96m |
People

82 Employee(s)
11 Trustee(s)
118 Volunteer(s)
Employees with total benefits over £60,000
Number of employees | |
---|---|
£60k to £70k | 1 |
£70k to £80k | 1 |
Fundraising
Trading
Trustee payments
What, who, how, where
- General Charitable Purposes
- Education/training
- The Advancement Of Health Or Saving Of Lives
- Disability
- The Prevention Or Relief Of Poverty
- Accommodation/housing
- The General Public/mankind
- Makes Grants To Individuals
- Provides Advocacy/advice/information
- Other Charitable Activities
- Somerset
Governance
- SOUTH SOMERSET CAB (Working name)
- SOUTH SOMERSET CITIZENS ADVICE BUREAU (Previous name)
- Financial Conduct Authority
- Bullying and harassment policy and procedures
- Complaints handling
- Complaints policy and procedures
- Conflicting interests
- Financial reserves policy and procedures
- Internal charity financial controls policy and procedures
- Internal risk management policy and procedures
- Investing charity funds policy and procedures
- Paying staff
- Risk management
- Safeguarding policy and procedures
- Safeguarding vulnerable beneficiaries
- Serious incident reporting policy and procedures
- Trustee conflicts of interest policy and procedures
- Trustee expenses policy and procedures
- Volunteer management
Trustees
Trustees are the people responsible for controlling the work, management and administration of the charity on behalf of its beneficiaries. Generally trustees are treasurer, chair, board member etc. The trustees are responsible for keeping this list up to date and can do this by updating their details as they happen through the online service
11 Trustee(s)
Name | Role | Date of appointment | Other trusteeships | Reporting status of other trusteeships | ||||
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Alexander Heath | Trustee | 22 April 2025 |
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Anthony Charles Edward Taylor | Trustee | 14 February 2025 |
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Lee Martin-Scull | Trustee | 22 January 2025 |
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Robert Crittall | Trustee | 22 January 2025 |
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Kerri Wheeler | Trustee | 01 October 2023 |
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Lyn Goodfellow | Trustee | 01 October 2023 |
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David John Incoll | Trustee | 01 October 2023 |
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Peter John Hunter | Trustee | 20 September 2021 |
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Jo Humble | Trustee | 01 October 2020 |
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Lin Cousins | Trustee | 06 September 2019 |
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Margaret Mary Mercer | Trustee | 18 July 2017 |
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Financial history
Financial period end date
Income / Expenditure | 31/03/2020 | 31/03/2021 | 31/03/2022 | 31/03/2023 | 31/03/2024 | ||
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Total gross income | £539.41k | £881.28k | £1.04m | £949.50k | £2.38m | |
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Total expenditure | £533.57k | £796.83k | £951.50k | £894.10k | £2.96m | |
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Income from government contracts | N/A | N/A | N/A | N/A | N/A | |
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Income from government grants | £210.05k | £217.85k | £256.83k | £300.42k | £1.22m | |
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Income - Donations and legacies | £6.58k | £237.48k | £223.59k | £34.40k | £54.25k | |
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Income - Other trading activities | £51 | £0 | £0 | £0 | £0 | |
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Income - Charitable activities | £531.43k | £643.35k | £816.46k | £911.29k | £2.26m | |
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Income - Endowments | £0 | £0 | £0 | £0 | £0 | |
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Income - Investment | £1.36k | £444 | £433 | £3.82k | £56.28k | |
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Income - Other | £0 | £0 | £0 | £0 | £0 | |
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Income - Legacies | £0 | £0 | £0 | £0 | £0 | |
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Expenditure - Charitable activities | £533.57k | £796.83k | £951.50k | £894.10k | £2.96m | |
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Expenditure - Raising funds | £0 | £0 | £0 | £0 | £0 | |
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Expenditure - Governance | £5.14k | £4.63k | £5.20k | £1.12k | £120.53k | |
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Expenditure - Grants institution | £0 | £0 | £0 | £0 | £0 | |
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Expenditure - Investment management | £0 | £0 | £0 | £0 | £0 | |
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Expenditure - Other | £0 | £0 | £0 | £0 | £0 |
Assets and liabilities
Definitions for assets and liabilities
These are assets, other than investments, which are held for more than 12 months and used to run and administer the charity such as buildings, offices, exhibits and fixtures and fittings.
Long term InvestmentsInvestments are assets held by the charity with the sole aim of generating income which will be used for their charitable purposes such as deposit accounts, shares, rental property and unit trusts.
Investment assets are re-valued every year and included in the balance sheet at their current market value.
Long term investments are held for more than 12 months.
These are assets held generally for less than 12 months such as cash and bank balances, debtors, investments to be sold within the coming year and trading stock.
Defined benefit pension scheme asset or liabilityThis is a surplus or deficit in any defined benefit pension scheme operated and represents a potential long-term asset or liability.
Total liabilitiesThese are all the amounts owed by the charity at the balance sheet date to third parties such as bills due but not yet paid, bank overdrafts and loans and mortgages.
Asset / Liability | 31/03/2020 | 31/03/2021 | 31/03/2022 | 31/03/2023 | 31/03/2024 | ||
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Own use assets | £0 | £3.48k | £2.61k | £2.60k | £48.44k | |
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Long-term investments | £0 | £0 | £0 | £0 | £0 | |
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Other assets | £268.29k | £364.14k | £534.24k | £779.78k | £1.51m | |
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Defined benefit pension scheme asset or liability | £0 | £0 | £0 | £0 | £0 | |
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Total liabilities | £35.60k | £50.48k | £130.73k | £320.85k | £597.37k |
Accounts and annual returns
Title | Reporting year | Date received | Received | Download |
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Annual return | 31 March 2024 | 16 January 2025 | On time | |
Accounts and TAR | 31 March 2024 | 16 January 2025 | On time | Download Open in new window |
Annual return | 31 March 2023 | 21 November 2023 | On time | |
Accounts and TAR | 31 March 2023 | 21 November 2023 | On time | Download Open in new window |
Annual return | 31 March 2022 | 13 January 2023 | On time | |
Accounts and TAR | 31 March 2022 | 13 January 2023 | On time | Download Open in new window |
Annual return | 31 March 2021 | 27 September 2021 | On time | |
Accounts and TAR | 31 March 2021 | 27 September 2021 | On time | Download Open in new window |
Annual return | 31 March 2020 | 17 November 2020 | On time | |
Accounts and TAR | 31 March 2020 | 17 November 2020 | On time | Download Open in new window |
Governing document
It is not the full text of the charity's governing document.
MEMORANDUM AND ARTICLES INCORPORATED 15/03/1996 AS AMENDED BY SPECIAL RESOLUTION(S) DATED 08/04/2002 AS AMENDED BY SPECIAL RESOLUTION(S) DATED 11/07/2006 AS AMENDED BY SPECIAL RESOLUTION REGISTERED AT COMPANIES HOUSE ON 27/09/2013 AS AMENDED ON 09 MAY 2022 AS AMENDED BY SPECIAL RESOLUTION(S) DATED 01 OCT 2023 as amended on 21 Sep 2023
Charitable objects
TO PROMOTE ANY CHARITABLE PURPOSE FOR THE BENEFIT OF THE COMMUNITY IN THE LOCAL AREA(THE AREA OF BENEFIT) BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS.
Area of benefit
LOCAL AREA.
Contact information
- Address:
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Citizens Advice Somerset
St. Marys House
Magdalene Street
TAUNTON
Somerset
TA1 1SB
- Phone:
- 01935847661
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