Accessibility statement for Reporting or Updating a Serious Incident

This statement applies to Reporting or Updating a Serious Incident.

This website is run by The Charity Commission for England and Wales. We want as many people as possible to be able to use this website. This means you should be able to:

  • Change colours, contrast levels and fonts
  • View most content with page zoom up to 400 % without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • navigate most of the service using speech recognition software
  • Listen to and use most of the website using a screen reader (including recent versions of JAWS, NVDA and VoiceOver) although some issues will be encountered

There are many options for you to customise your web browser and device that could help you to navigate this and other websites more easily. If you have a disability, AbilityNet has helpful advice on how to make your device easier to use.

How accessible this website is

We know some parts of this website are not fully accessible:

  • When using a keyboard to navigate through the form the keyboard focus unexpectedly moves to the back link instead of to the continue button
  • When using a screen reader several issues will be experienced:
    • headings do not convey the structure of the page due to the use of a top level ‘Navigation’ heading on many pages
    • labels and error messages are not automatically announced
    • some help text may be missed due to being placed after the question
    • the PDF that is created when saving your progress has not been optimised for screen readers making it harder to navigate
  • Input fields that collect information about the user cannot be autofilled by the browser

Feedback and contact information

If you need information on this website in a different format (e.g., accessible PDF, large print, easy read, audio recording or braille) Contact us and tell us:

  • The web address (URL) of the content
  • Your name and email address

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. Contact us if you find any problems not listed on this page or think we’re not meeting accessibility requirements

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Charity Commission for England and Wales is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

Page navigation

  • The order that elements are reached when using a keyboard isn’t always consistent and/or expected by users (Focus Order 2.4.3)

Page content

  • Many pages have an unnecessary, and repeated, H1 heading that could be confusing for some users, (Info and Relationships 1.3.1)
  • Some interactive page elements were not labelled correctly meaning no accessible label was available to users of assistive technology (Info and Relationships 1.3.1)

Form fields

  • Some content is not presented in a logical order, with text that is intended to help fill out certain sections coming after the form field. Non-sighted users are put at a disadvantage as they may not realise help is present until after completing the form field. (Meaningful Sequence 1.3.2)
  • Labels are not linked to form inputs using HTML which means that some users will struggle interacting with most form elements. (Info and Relationships 1.3.1)
  • Error messages and information which may aid users in completing forms may be missed by those using a screen reader as many pieces of help text are not programmatically linked to form fields. (Info and Relationships 1.3.1)
  • Autocomplete attribute had not been assigned for some fields where it is required, this means the user will have to explicitly input data for each form field, instead of being able to rely on autocomplete (1.3.5 Identify Input Purpose)


  • HTML was not well formed and contained issues that may impact assistive technologies (4.1.1 Parsing)

Preparation of this accessibility statement

This statement was prepared on September 27th, 2021. This website was last tested on September 24th, 2021, by Nomensa, who performed an evaluation of 12 components, 4 pages and a PDF against all level A and AA success criteria of the Web Content Accessibility Guidelines 2.1. Content was selected to ensure a good representation of different pages, templates and components were included in testing.

This website's accessibility will be reviewed on a regular basis. We will update this accessibility statement with any relevant changes.